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DANA deposit and withdrawal

DANA is one of the most popular e-wallet payment methods in Indonesia. To deposit via DANA on cafeqq login, log in to your account, navigate to the Deposit section, and select DANA. Enter your desired amount (minimum our welcome offer, maximum our welcome offer per transaction). You are redirected to the DANA app or web interface to confirm the payment. Once confirmed, the deposit is credited to your cafeqq login account within subject to verification. Withdrawal to DANA follows the same process in reverse: go to Withdraw, select DANA, enter your amount, and confirm. Withdrawals are processed within standard verification windows, typically subject to verification. DANA charges no fees for transfers to cafeqq login, though your DANA account may have internal balance limits. If a deposit does not credit after subject to verification, check your DANA transaction history and contact our support team with your transaction ID.

OVO and GoPay usage

OVO and GoPay are widely used e-wallets across Indonesia. Both support instant account binding on cafeqq login. To deposit via OVO, select OVO in the Deposit section, enter your amount, and confirm via the OVO app. Deposits typically credit within subject to verification. GoPay deposits follow the same flow and credit within subject to verification. Both e-wallets require you to have sufficient balance in your wallet or linked bank account. KYC verification (ID and proof of address) is required before your first withdrawal; deposits do not require KYC. Withdrawals to OVO or GoPay are processed within subject to verification, subject to verification windows. If you change your OVO or GoPay phone number, update it in your cafeqq login account settings to avoid withdrawal delays. Both e-wallets charge no fees for transfers to cafeqq login, though transaction limits may apply based on your e-wallet tier.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) are a secure way to deposit directly from your bank account. When you select a bank VA (BCA, Mandiri, BRI, or BNI) in the Deposit section, we generate a unique VA number for your account. Transfer your desired amount from your bank app to this VA number. The deposit is credited to cafeqq login within subject to verification. Bank VAs support deposits from our welcome offer to our welcome offer per transaction. Withdrawals to a bank VA are processed within subject to verification, subject to verification windows. The VA number remains the same for all future deposits, so you can save it for quick access. If you withdraw to a different bank account than the one linked to your VA, the withdrawal may be delayed pending verification. Bank transfer fees (if any) are charged by your bank, not by cafeqq login. Contact your bank or our support team if a bank transfer does not appear within 1 hour.

Fees, limits and verification

cafeqq login does not charge deposit or withdrawal fees. However, your payment provider (bank or e-wallet) may apply their own fees, which are deducted from your transaction. Deposit minimums range from our welcome offer (e-wallets) to our welcome offer (bank VA). Maximum single deposits are typically our welcome offer or higher, depending on your payment method and account tier. KYC verification is required before your first withdrawal. You must upload a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within 3 months). Verification typically completes within subject to verification. Once verified, you can withdraw up to your account balance. Daily withdrawal limits may apply based on your loyalty tier; higher tiers enjoy higher limits. If you exceed your limit, the excess is queued for the next day. Contact support if you need a temporary limit increase for a specific withdrawal.

Resolving a stalled transaction

If a deposit does not credit after the expected window (e.g., subject to verification for DANA, subject to verification for bank VA), first check your payment provider's transaction history to confirm the payment was sent. If the payment shows as successful on your bank or e-wallet side but has not appeared in cafeqq login, note your transaction ID and contact our support team via chat, email, or phone. Provide your account email, transaction ID, amount, and payment method. Our team investigates and typically resolves the issue within 2–4 hours. If a withdrawal is delayed beyond the standard window, it may be under verification review. Check your account notifications for any KYC or identity verification requests. Complete any pending verification steps immediately. If you believe a withdrawal is stuck, open a support ticket with your withdrawal request ID. Our team will investigate and provide an update within 24 hours. In rare cases, a transaction may be reversed by your payment provider; we will notify you and guide you through resubmitting the request.